Patient Rights
&
Responsibilities

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Patient Forms

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Patient Rights & Responsibilities

The patient has the right to:

Refuse delivery of any and all items
Expect that all information will be kept in confidence
Have all questions answered promptly, correctly, and courteously
To expect a resolution to any problem or complaint
Express dissatisfaction and suggest changes without coercion, discrimination, reprisal or unreasonable interruption in service

The patient has the responsibility to:

Inform Artex Medical, Inc. of any change in the prescription
Follow instructions in care and use of all products
Keep Artex Medical, Inc. informed of any changes in address, doctor and/or insurance carrier

Enroll

Clients may contact an Artex Medical enrollment representative using the toll free phone number or, fill in the online order form and one of our representatives will contact you in a timely fashion.

No Paperwork

Artex Medical will handle all associated paperwork.

Co - Payments

If applicable, we will inform the clients of any required co-payments and deductibles prior to the initial shipment, which can be arranged with our client representatives.

Delivery

Medications, supplies and equipment are delivered directly to you at no additional cost.

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